Terms & Conditions
Privacy Policy
Effective date: July 28, 2019
NGS Signsmiths London (“us”, “we”, or “our”) operates the www.ngssignsmiths.com website (hereinafter referred to as the “Service”).
Service includes all operations by the www.ngssignsmiths.com or www.nickgarrettsignswriter.com website ID owner operated by NGS Signsmiths or Seraina Baumgartner Signwriting.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. The Privacy Policy for NGS Signsmiths London has been created by NGS.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.ngssignsmiths.com
Definitions
Service
Service is ‘Nick Garrett sole trader’, the www.ngssignsmiths.com or www.nickgarrettsignswriter.com website operated by NGS Signsmiths.
NGS Terms of Business for NGS Signwriting, NGS Signsmiths courses, NGS Guitars and NGS Helvetica Margate.
- APPLICATION OF (NGS Signsmith and NGS Sign writing) TERMS
1.1
These terms and conditions shall govern the supply of services (the “Project”) by NGS Nick Garrett Signwriting (“NGS”) to any person, firm or company (the “Client”) except to the extent that they are inconsistent or conflict with any terms and conditions agreed in writing between NGS and the Client.
1.2
Except as expressly contained in these terms and conditions, all other terms, conditions, representations and warranties whether express or implied, statutory or otherwise, are excluded by this document unless specifically agreed in writing between NGS and the Client.
1.3
These terms and conditions shall prevail over any qualification or conditions purported to be imposed by the Client, trade or custom or any previous course of dealing between NGS and the Client.
2 PROPOSALS, RECOMMENDATIONS AND PERFORMANCE
2.1
Proposals for the performance of the Project by NGS, including details of scope, fees and expenses are given to the Client by NGS in a written proposal which, upon acceptance by the Client and together with these terms and conditions, shall form a contract between NGS and the Client (the “Contract”). In the case of any inconsistency between the Proposal and these terms and conditions, these terms and conditions will prevail.
2.2
NGS’s proposals shall remain valid for 90 days from the date of their issue to the Client, unless withdrawn by NGS on written notice to the Client at any time prior to acceptance of the proposal by the Client.
2.3
Where reference is made in the Proposal or elsewhere in the Contract to a date or time period by or with which NGS is to perform any service or deliver any outputs, this is an estimate only and time shall not be of the essence. NGS shall use reasonable endeavours to meet any such dates or time periods but shall have no liability for failure to achieve any estimated dates or time periods set out in the Contract.
2.4
All NGS’s recommendations are made in good faith based on information supplied to it about the Client’s business and current technological and commercial practice. However, NGS shall have no responsibility for any loss or damage, including consequential loss, arising from the implementation of its recommendations by the Client, its employees, servants, agents or representatives.
2.5 NGS shall provide its services with reasonable care and skill.
3 FEES AND EXPENSES
3.1
The professional fee for the Project as set out in the NGS written proposal (the “Contract Fee”) is in respect of time spent on the Project by such employees, associates and consultants of NGS as NGS shall deem appropriate and valid for 90 days from date of issue.
3.2
All production costs, consultancy, design planning, publishing and other professional fees, goods, services and facilities obtained and travel subsistence costs incurred by NGS in connection with the Project (“Expenses”) together with a 15 per cent handling fee on the Expenses shall be payable by the Client.
3.3
Any variation of the Project must be agreed by NGS. In the event of variation, NGS may vary the Contract Fee and any Expenses and charge for additional goods or services to be provided. Variations include design changes, Lettering amendments, splitting of project timings and changes to schedules and programs.
3.4
If the client is liable to pay value added tax (“VAT”) if applicable, this will be added to the Contract Fee and Expenses at the rate prevailing on the date of the invoice.
3.5
The Client acknowledges that the output provided by NGS is a result of creative effort, the measure of the quality of which is inherently subjective. The Client is at liberty to reject the output, but such rejection will not entitle the Client to a reduction or refund of the Contract Fee or expenses.
3.6
Any work repeated, re-presented or conducted outside of the scope of the Proposal at the Client’s request will be charged in addition to the Contract Fee.
4. PAYMENT OF WORKS, CONTRACT FEES
4.1
The Contract Fee shall be invoiced 50% at the beginning of each stage, and 50% at the conclusion of each stage or as agreed between parties.
4.2
Should any Expenses or expense item be greater than two thousand pounds (£2,000), the Client shall, on NGS’s request, pay the full amount of such Expenses or expense item in advance of the expense item or Expenses being committed.
4.3
The Client shall pay all amounts invoiced (including the Contract Fee and Expenses) in full (in sterling or the currency specified on the invoice) ‘On Completion’, within 1-7 working days unless otherwise varied or agreed in written contract.
4.4
The obligation on the Client is to agree terms with NGS and to pay under clause 4.3 above which is not contingent on any factor, including receipt of funds from a main contractor or other third party.
4.5
Unless otherwise agreed in writing between the parties stated as such eg: ‘Payment terms 30 days’, final balance payment must be made ON COMPLETION.
If payment is reasonably deemed overdue (requiring a reminder post 7 days of issue), NGS may (without prejudice to its other rights and remedies) at any time from the due date suspend the project, in full or in part. This includes any other related or unrelated services performed for the Client at its full discretion pending payment in full.
4.6
NGS shall charge a variable administration penalty charge commencing at £80.00 (Pounds Eighty) for due diligence in pursuant of any late, owed or material loss, including fees, overdue balances and disbursements. Interest on any withheld or overdue amounts will be charged at a rate of 5% per cent per annum above the Barclay’s Bank base Overdraft rate after 14 days of remaining overdue and unpaid. Such interest shall accrue on a daily basis from the due date until actual payment of the full overdue amount (including outstanding interest) unless prior consent and the agreement of a late payment date is approved (in writing) by a NGS director five days before the invoice due date.
4.7
The Client shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law).
5. PROVISION OF INFORMATION AND CONFIDENTIALITY
5.1
Both NGS and the Client shall keep secret any information of a confidential nature acquired in connection with the Project concerning the other party, its business, products and processes or the Project itself.
5.2
The Client will provide NGS on request with such information as NGS considers appropriate or necessary in order to perform its services in connection with the Project. The Client recognises and confirms that NGS:
5.2.1
is entitled to rely on all information provided to it by the Client without independent verification;
5.2.2
is responsible to provide an estimate of costs via email or electronic media. This is not to be counted on as a final estimate of costs but a figure that closely equates to reasonable cost borne by the client. NGS not responsible for the accuracy or completeness of such information supplied by the client; and
5.2.3
is further entitled to rely on information or advice provided to it or the Client by any other advisers or consultants appointed either jointly or by the Client independently.
5.3
The recipient of confidential information shall not without the prior written agreement of the other party:
5.3.1
disclose such information except as necessary for the performance of the Project and only to employees, agents, representatives, contractors and sub-contractors of the recipient who are made aware of the confidential nature of the information and that they owe the same duty of confidentiality as the recipient; or
5.3.2
copy or use the information in any way other than for the purposes of the Project.
5.4 This clause does not apply to information which is:
5.4.1 known to the recipient prior to disclosure;
5.4.2
in the public domain at the time of disclosure or subsequently comes into the public domain other than through disclosure in breach of the recipient’s duty of confidentiality; or
5.4.3 required to be disclosed by law.
5.5
The Client agrees that any advice provided by NGS shall not be disclosed publicly or made available to third parties without NGS’s prior written approval.
6 INTELLECTUAL PROPERTY RIGHTS
6.1
All intellectual property rights in or relating to the outputs of the Project shall remain the property of NGS unless the parties otherwise agree in writing. On payment in full of all sums invoiced by NGS in relation to the Project, NGS shall grant to the Client a worldwide irrevocable royalty-free transferable non-exclusive licence without limit of time under all of NGS’s intellectual property rights in respect of the outputs selected for use by the Client for the use of such outputs for the purposes contemplated by the parties on entry into the Contract.
6.2
NGS shall have no responsibility for applying for or obtaining registered trade marks or other forms of legal protection for any of the outputs of the Project, or for securing corresponding domain or company names, and makes no warranty or representation (unless otherwise specifically stated by NGS in writing) that any outputs would be registrable as trade marks or available as domain or company names.
6.3
The Client acknowledges and agrees that, except to such extent as may be specifically agreed in writing by NGS, NGS will not make, and has no responsibility for making, searches or enquiries into the possibility that the use of any of the outputs of the Project (including those selected by use by the Client) may conflict with third party rights. NGS makes no representations and gives no warranty that such outputs would be free from such conflicts. The Client acknowledges that it is the Client’s sole responsibility to undertake the necessary clearance searches to ensure that the use of the outputs of the Project will not infringe the rights of third parties. If NGS does agree to undertake any searches, these are intended merely as a preliminary measure to screen out certain candidate marks from longer lists of possible candidate names or marks during the course of the Project. The Client acknowledges that such searches are in no way a substitute for availability searches, and that the retention or presentation of names or marks on shortlists following a screening search of this kind is not an indication that the names or marks are available for use.
6.4
Where NGS agrees to provide outputs as part of a competitive tender process or otherwise in situations in which NGS does not receive a normal commercial fee for the work, the Client agrees not to use the outputs unless it proceeds to engage NGS to provide fee-bearing services based on them.
6.5
Unless otherwise specifically agreed in writing by NGS, the securing of licences to enable the lawful use of all illustrations and photography supplied to NGS by the Client, or by a third party at the Client’s request or with its approval (including without limitation any necessary permissions relating to image rights or other aspects of the contents of any images concerned), shall be and remain the sole responsibility of the Client.
6.6
The Client acknowledges that all images used by NGS in concept presentation or work in progress documents, are placeholder images to demonstrate a concept only. The Client agrees not to use or disseminate images used in such documents other than for the purposes of consultation and sign-off of the concept, or to persons other than:
6.6.1
the Client’s own project team and such other individuals within the Client’s organisation/company as need to see the documents for that purpose; or
6.6.2
third parties that the Client is required to consult, as stakeholders in the Project, for that purpose, and the Client shall indemnify NGS from and against all liabilities, claims, costs and expenses brought against or incurred by NGS as a result of any other use or dissemination of the images concerned.
7. LIMITATION OF LIABILITY
7.1 Subject to clause 7.2:
7.1.1
NGS shall under no circumstances whatever be liable to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
7.1.2
the Supplier’s total liability to the Client in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value of the Contract.
7.2
Nothing in these terms and conditions shall limit or exclude NGS’s liability for:
7.2.1
death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
7.2.2 fraud or fraudulent misrepresentation; or
7.2.3
breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
7.3
The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
7.4 This clause 7 shall survive termination of the Contract.
8. INDEMNITY
The Client agrees to indemnify and hold harmless NGS, its officers and employees (“Indemnified Parties”) from and against any losses, claims, proceedings, damages or liabilities, whether joint or several, to which any such Indemnified Parties may become subject, related to or arising out of the Contract or the Project.
9 PARTNERSHIP/AGENCY/AUTHORITY
9.1
Nothing in these terms and conditions is intended to nor shall it operate to create a Partnership or Agency between the parties and neither party shall has the right to authorise any matter or expense on behalf of the other party.
9.2
If the Client is acting as professional advisor to an ultimate client, the Client shall not make any representations or warranties in connection with NGS’s services except as may be expressly agreed by NGS in writing.
10 EMPLOYEES
During the Project and for one year following its completion, the Client shall not solicit, employ or engage any person who was an employee or consultant of NGS at any time during that period, nor shall it encourage others to do so.
11. FORCE MAJEURE
NGS shall not be liable to the Client for failure to perform or delay in performance of any of its contractual obligations to the Client attributable to any cause beyond NGS’s control.
12 TERMINATION
12.1
The Client may terminate the ‘Project’ (‘Project’ including any Signsmiths Programme of learning, research or study) at any time by not less than 14 days written notice to NGS in which event the following amounts shall become immediately due and payable by the Client:
12.1.1
all fees and expenses incurred by NGS up to the date of termination of the Project;
12.1.2
if cancelled during or at the end of any stage or any agreed start, (including knowledge sharing, research discussions, planning and discovery) of the Project or Training, the full Contract Fee and other costs estimated for that stage; and…
12.1.3
all third party liabilities incurred by NGS as a result of the cancellation.
12.2
NGS shall be entitled to terminate the Contract immediately on written notice to the Client if the Client is in breach of any term of the Contract, makes any arrangement with its creditors, or any step is taken in insolvency proceedings against or on behalf of the Client.
13 SUBCONTRACTING, ASSIGNMENTS AND OTHER DEALINGS
13.1
NGS may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.
13.2
NGS may at any time assign, transfer, subcontract or deal in any other manner with all or any of its rights under the Contract.
14 APPLICABLE LAW
These terms and the Contract shall be governed by the laws of England and Wales and the parties irrevocably agree to submit to the jurisdiction of the courts of England and Wales, or to any other competent jurisdiction which may be chosen by NGS at its sole discretion.
15 PUBLICITY IN ALL FORMS
The Client agrees that it will acknowledge the contribution made by NGS to the Project in any manner reasonably requested by NGS and that NGS may at an appropriate time place an announcement in any publications or other media, stating that NGS has assisted the Client in the Project.
16. SIGNWRITING WORK AND NGS SIGNSMITHS TRAINING SPECIFICATION
Signwriting works will include:
- Checking client artwork – all preliminary works and inspections scaling to size, image quality.
- Print-out of layout.
- Trace and Paint/Gild lettering.
- WE WILL ESTIMATE COSTS TO ONLY LETTER, ARTWORK, PICTORIATE YOUR SIGNAGE AREAS.
Preclusions
- WE WILL NOT PAINT THE BACKGOUND BASE COATS OF YOUR FASCIA SIGN PANEL AS NORMAL SIGNWRITING WORKS.
- WE WILL ONLY PREPARE AND PAINT YOUR FASCIA IN THE EVENT OF REQUEST FOR RESTORATION OR SPECIAL WORKS AND SUBJECT TO COSTS.
- We will not normally include as part of our estimate of costs provisioning for specialised materials, tooling and access equipment hire.
17. Design Costs
17.1
For the design of logos or lettering layouts a charge is required. This is dependent on the level of detail or research for example of the logo or images.
17.2
The provisional commissioning of design layouts, sketches or handling of client or NGS instigated visuals in any form, including verbal, electronic or standard mail, by the client or the client’s project handler/personnel (with or without purchase order) constitutes the commencement of the complete, contracted project.
18. Order Confirmation
18.1
Any order placed is ‘provisional’ until NGS receives a deposit and/PO/or acknowledgement email which will be deemed to be the client’s acceptance of these terms and conditions.
19. Deposits and Invoicing
19.1
Orders less than £500 will be required to be settled in full as the order is agreed/placed unless otherwise agreed.
19.2
On placing an order over £500, a 50-75% deposit, as stated on the quotation/estimate, is required before any type of preliminary or preparatory work can commence.
19.3
Deposit retention. In the event of any type of project related work or course booking commencement prior to subsequent cancellation, reasonable handling and service costs will be deducted from the deposit and any other costs and disbursements arising from the client order.
19.4
Course/Project cancellation.
The reasonable deposit of 50% will be held over for rescheduling of courses and programs. Courses are transferable to more suitable dates as deemed by either party.
The reasonable deposit constitutes solely the operating costs such as material, promotional advertising, website portal, and due diligence administration works carried out for the benefit of each student and do not constitute any profit. The average email exchange for booking student places is 20-40.
The deposit of 50% is normally non refundable.
CONV-19
We are by exception to other course providers and with discretion refunding 50% of the deposit amount under exceptional circumstances.
Due to Furlough we are making every effort to keep students in their courses as this program of training represents the best possible safeguard against loss of earnings and extends work opportunities for trainees in the short term.
Rescheduling projects, courses and lessons
Courses/Works can be rescheduled with no additional costs by agreed written notice no less that 14 days prior to the agreed and booked start date.
Later rescheduling within this timeframe will incur costs and disbursements arising from the client/student/project cancellation or delays.
3 reschedule appointments will be allowed under exceptional circumstances by discretion of NGS. Last minute rescheduling within 14 days may incur costs and disbursements arising from the client/student cancellation.
FINANCIAL SUPPORT
UK Government has enabled and delivered some of the strongest CONV-19 related financial support measures in the world. It is essential that all in the workforce are receiving this support offered presently.
For many of us the support has enabled bills to be paid and ongoing training and skills development investments to continue. We encourage all to continue with training in order to increase work opportunity.
Below are links.
TYPES OF SUPPORT: USEFUL LINKS
https://www.iod.com/news/news/articles/Coronavirus-Government-support-for-the-self-employed
20. Deposit Payment
20.1
Deposits can be made via BACS or CHAPS transferred to the following account unless otherwise stated:
20.2
Account
N J GARRETT 07 01 16 49977224 NATIONWIDE
21. NGS START-UP, COURSE DEPOSITS, SECOND STAGE and FINAL INVOICE
21.1
The agreement and commissioning acts as a provisional agreement followed by the start-up pro forma Deposit invoice. Deposit invoice automatically serves as a final invoice once the deposit is made.
21.2
No second final invoice is necessary for the balance to be actioned by the client once work is completed.
21.3
For projects with value over 3000.00 NGS will require 3 stage payment:
- Deposit
- Second stage – as agreed between parties
- Completion – up to 7 days
22. Refunds
22.1
Refunds will be offered solely at the discretion of NGS.
23. Cancellation Policy
23.1
Any client cancellation or delay after a start date has been set and or work has commenced on any order (including research, design and preliminary drafting) will incur the full cost of the quoted project. Deposit may be withheld to cover reasonable losses, costs and expenses.
23.2
Postponement or cancellation of 24 hr or less prior to start time 8.00 am on the start date will incur loss deduction of £350.00 per NGS artworker instated to the project.
23.3
Upon cancellation of any part of project all preliminary artwork is required to be paid for in full.
24. Project Delays
24.1
Sign writing is a prioritised part of project works by nature of it’s detailed and highly skilled execution/characteristics. As a start date is set the client is due to have start-up payments, the site and surfaces ready for NGS to commence these priority works, without hold ups or delay. Designs must be confirmed and signed off 48 hrs prior to start-up.
24.2
Price is set with no contingency for Delays or Cancellations and may be subject to change.
25. INDEMNITY COSTS OF THE CLIENT, ACCESS & SURFACE PREPARATION
25.1
With Reference to article http://disputeresolutionblog.practicallaw.com/indemnity-basis-costs-eating-judicial-humble-pie/
Less well known is the relationship which exists between indemnity basis costs and those costs agreed or approved by the court as part of costs budgeting when the procedural judge has carried out costs management under Section II of CPR 3. That is understandable, given that, even at the top, there has been judicial doubt about what that relationship is, that is to say until, at least, the Court of Appeal handed down its judgment in Burgess v Lejonvarn on 6 February 2020, which has resolved the point.
But that is to digress. It is to be remembered that costs budgeting is a Jacksonism, that is to say, a creation which first found breath in Sir Rupert Jackson’s Report into the Costs of Civil Litigation published in December 2009, and subsequently found its way into the CPR via rules 3.12-18. It applies in the multi-track and, with one or two exceptions (for example, claims worth over £10 million are outside the scheme), the rule requires parties to file and exchange costs budgets not later than 21 days before the first case management conference. Once agreed or approved by the court, costs budgets can be revised under PD 3E.7.6, provided that the court is satisfied on application that “significant developments” since the date the previous budget was approved or agreed justify such a revision. However, if an application under the PD is not possible because, say, the case settles before the hearing for revision takes place, the costs judge at detailed assessment can allow more (or less) than the budgeted costs, if there is “good reason” under CPR 3.18(b) to do so.
25.2 CLIENT PREPARATION AND SITE ACCESS/DELAYS
Surface texture and type is a significant factor in cost management.
If NGS deem the surface preparation as unsuitable, works may be delayed to the cost of the client.
If the surface is incomplete in any way, works will be delayed at the cost of the client unless otherwise agreed in writing.
Painting and preparation is the responsibility of the client unless otherwise stated, itemised and agreed in email or writing.
25.3 Delays that occur as result of client failing to have prepared areas for any reason deemed agreed as Client responsibility or to fail supply adequate and accurate measurements and site specific information regarding surface substrates, design placement or paint surfaces adequately or any other factor borne as part of the client preparation (including critical path information, all design aspects, access, all health and safety issues, or any such unforeseen ‘project’ issues or changes) a minimum charge of 120.00 per half day project (Maximum £375.00 per artist per full day), per artist half-day will be charged.
Delays due to unforeseen weather or lack of site surface preparation, quality of materials agreed as supplied by client, including access equipment (as recommended and requested by NGS) or hindrance due to variance, excessive or lack of access, access to work areas and timing issues including weather protection are the responsibility of client contractor.
Access to site in all respects and any access equipment supplied by the client must comply with all safety regulations and be set as per the guidance of NGS matching the needs of NGS in all respects.
Any works completed as way of preparation will be deducted from deposit payment. These will include site visits, design work, layout and visuals production and any other fair services, materials and specific equipment purchases made by NGS and partners specifically for the said project.
As result of delays projects will require re-scheduling and may be subject to a delay at no cost to NGS.
Delays of more than 7 days may require re-costing and void all existing agreements set out by NGS.
26. Post Delay ‘Restart Terms’
Agreement on scheduling and setting of start and roll through to completion dates for projects (agreed with or set by the client) over the value of £500.00 are considered as fixed and certain by NGS.
A delay in any project ‘underway’ (deposit and terms agreed) renders the project and agreement/contract ended and terminated – a delayed, ‘underway’ project suffering delays caused by client is considered as a default of project terms and agreements and not therefore considered or defined as ‘paused’ or ‘flexible’ (by NGS).
Restart terms
A fresh restart notice in writing with agreed dates, and purchase order along with full payment of any outstanding amounts will be required by the client in order to commence any new start otherwise known as ‘restart’.
Penalty and loss payments may be sought by NGS.
Full project costs may be requested by NGS as full pro-forma down payment in order to secure the project, in the event of successive delays over 21 day period.
27. Costs and Payments
Payment of completed work should be made on completion. Unless otherwise agreed (ref section 4 PAYMENT)
48 hours is our normal outside window for on completion payment.
7 DAYS IS OUR MAXIMUM ‘ON COMPLETION’ TERM
The final balance due of any order may be subject to change depending on any changes made from the original quotation/estimate after work has commenced. All changes will have to be agreed in email or writing at the discretion of NGS.
All goods and services shall remain the property of NGS until full settlement is made.
Payment is acceptable by Cash, and BACS or through PayPal.
And or any other nominated bank account.
Settlement of the final invoice in full (IN CLEARED FUNDS) less any advance payment, must be made on completion of works, unless prior arrangement for credit facilities with Joinery Design has been arranged in advance of delivery.
28. Late Payment
NGS understands and will exercise their statutory right to claim interest as per section 4.5-4.6.
On completion requires all clients to be aware that no credit facilities have been agreed.
29. Project Delivery Dates
All delivery dates are approximate and NGS cannot be held responsible if changes in project delivery dates occur due to circumstances beyond their control.
Delivery lead time is taken from the time that a deposit payment is taken.
30. Cancellation or Changes by NGS
NGS reserves the right to cancel, or change any terms of any order at any time and without prior notice if:
- The client fails to comply with these terms and conditions.
- Changes contracted agreements without consultation.
- The client is more than 10 days in arrears with payment to NGS for previously supplied goods/services.
- The client has not provided proper access, general project preparation, required INFORMATION IN ANY ASPECT RELEVANT TO THE PROJECT, designs and painted preparation of surfaces as/if required.
31. Late Changes and Amendments
Late changes and any additional work must be notified 48 hours prior to start requiring re-pricing.
Such late changes by client require re-quoting and contracting rendering null and void all costings and agreements between all parties.
32. Glass Works
NGS do not accept responsibility for damage to glass. NGS assumes glass is in proper condition for works to be completed on.
33. Glass Gilding and Written maintenance
Cleaning of glass writing must be completed with care using the following method:
Soft cloth – water and 5% white vinegar.
- NEVER RUBBER BLADE OVER GLASS WRITING
- KEEP WINDOWS FREE OF CONDENSATION POST WRITING
No Courtesy repairs will be undertaken if cleaning blades have been used to clean NGS written windows
34. PROJECT PREPARATION
Dimensions
Client measured sizes shall be deemed as correct. Any errors in measurements that cause delay – are charged to the client.
Sign panels must be measured to not include any framing – unless requested so.
35. Timber
We quote for joinery as ‘Special Works’
The quotation shall therefore always be titled – Supply and fit of timber work….
All joinery is guaranteed for 12 months from date of supply. Please note that timber is a natural product and can be subject to change in dimension and character. NGS will not be held responsible for changes in dimension and character or for deterioration due to poor maintenance.
36. Artwork and creative services supply (including tuition, mentorial)
All artwork supplied must be agreed and in clear high resolution format if requested.
If the artwork is part of client brand and production all proper references and colours must be clarified as requested.
Visual artwork must be made suitable for the surface, colour and context of application.
NGS visuals and artwork is charged at the normal hourly design rate starting at £46.00 per hour.
Tuition
Signwriting course refund policy
Courses are booked on a first-come first-served basis. You must have filled in the booking form and paid the complete fee in order to be booked on a course.
If the course is fully booked at the time of your booking, you will be offered a place on another course or your money back in full.
We require a minimum of 6 people to make the course viable – if the course is under-subscribed, we will offer you a place on another course or refund your money in full.
If you cancel your booking before the course we will refund you 90% of the fee, unless:
• You cancel between 15 and 28 days before the course, in which case we refund you 50% of the fee, or
• You cancel within 14 days of the course, in which case we do not normally give a refund.
Bookings can be held over to a later course at the discretion of NGS if the request is made sufficiently in advance of your course start date. It is not possible to postpone a booking more than once.
Cancellations of any program during the running of the course will not be refunded.
Under special circumstances NGS reserve the right to refund on a discretionary basis.
Postponing and re-booking. In the event of +3 re-booking dates fees will be retained as cover for admin and placement loss. Rebooking fees of 45.00 may also be applied by discretion.
37. Building Regulations
Where applicable, it will be the customer’s responsibility to ensure that any goods ordered from NGS comply with the prevailing Building Control Regulations.
38. Miscellaneous
On-site fitting – NGS will not be responsible for any making good i.e. plastering, rendering, painting. This will be the responsibility of the client.
Once items and product leave the premises NGS accept no responsibility for damage or loss.
Client’s insurance must cover NGS staff and 3rd parties for works on site and the acceptance of estimates.
Client must supply spell checked ‘copy’ for NGS design.
Any changes to design, prior to and post sign off will require re-costing.
NGS Jan 01 2019
Learning in the studio and on site.
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small files stored on your device (computer or mobile device).
Information Collection and Use
We collect several different types of information for the sole purpose of facilitating the course an Services.
Types of Data
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
· Email address
· First name and last name
· Phone number
NO Tracking Cookies @NGS
We do not use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Use of Data
NGS Signsmiths London uses the collected data for various purposes:
· To provide and maintain the Service
· To notify you about changes to our Service
· To allow you to participate in interactive features of our Service when you choose to do so
· To provide customer care and support
· To provide analysis or valuable information so that we can improve the Service
· To monitor the usage of the Service
· To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, will never be transferred by NGS to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we do not directly transfer the data, including Personal Data, to United Kingdom and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
NGS Signsmiths London will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Legal Requirements Disclosure of data
NGS Signsmiths London may only disclose your Personal Data in the good faith belief that such action is necessary to:
· To comply with a legal obligation
· To protect and defend the rights or property of NGS Signsmiths London
· To prevent or investigate possible wrongdoing in connection with the Service
· To protect the personal safety of users of the Service or the public
· To protect against legal liability
As an European citizen, under GDPR, you have certain individual rights. You can learn more about these guides in the GDPR Guide.
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
· By email: nickgarrettsigns@gmail.com
· By phone number: 07960113799
NGS London Signsmiths